Privacy Policy 

Carrie’s Toy Library Privacy Notice 

Part of Ealing Anchor Foundation 

At Carrie’s Toy Library, we care deeply about your privacy. For more than 44 years, Ealing Anchor Foundation has supported parents and carers of differently abled children across the London Borough of Ealing. Protecting your personal information is an important part of that support. 

Whenever you share information with us, we will always explain how it will be used, and we will never use it in ways you wouldn’t expect. 
We will never sell your data, and we only share information when it is legally required or in exceptional safeguarding circumstances. 

What’s Inside 

1. What Information We Collect 

When you register, attend a session, event or party, or use our services, we may collect: 

Information from third parties 

Sometimes we receive information through referrals (for example, from another charity or local authority). We expect that consent has been given and will always check this. 

2. How We Use Your Information 

We use your information to: 

You will only hear from us when you have given permission, or when we believe we have a legitimate interest in contacting you. 
You can opt out at any time: 
 info@ealinganchor.org.uk 
 020 8571 9954 

If you opt in 

You can choose to receive: 

Your communication preferences can be updated whenever you like. 

Donations 

If you donate, we will record the details needed to: 

This may include your name, address, payment details and Gift Aid confirmation. 

3. Legal Basis & Legitimate Interests 

We follow UK Data Protection Law and process your data when: 

These may include: 

Sensitive information is only processed lawfully and, when needed, with explicit consent. 

4. When We Share Your Information 

We do not sell or trade your information. 

We may need to share information without consent only in exceptional safeguarding or legal situations, such as: 

Whenever possible, we will let you know if information must be shared. 

5. How We Keep Your Data Safe 

We use appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. 
Only trained staff and volunteers with confidentiality and data protection responsibilities can access personal information. 

6. Accessing or Updating Your Information 

You have the right to: 

To update your details or make a request: 
 info@ealinganchor.org.uk 
 toylibrary@ealinganchor.org.uk 
 020 8571 9954 

If you have concerns about how we handle your data, you may contact the Information Commissioner’s Office (ICO). 

7. Website Visitors & Payments 

Payments 

If you make a payment through SumUp or PayPal: 

You may receive a verification email or message from the payment provider. 

All payments are processed securely under the provider’s own privacy policies. 

8. How Long We Keep Information 

We keep personal information only as long as needed for our services and to meet legal, tax or accounting requirements. 
When no longer needed, it is securely deleted or disposed of. 

9. Children’s Data 

We do not use children’s information for marketing. 

We collect information only to provide the right support to families. 
We may use anonymised data internally to improve our services.